Service
Direct Benefit Technicians
If you have ever had to call for service from any major document
output company, the technician that shows up is probably professional,
courteous, does his or her job, and the leaves. This is the least you expect.
At Branch Office Solutions, it is the least we expect too. This is why
our technicians are electronically dispatched, fully trained, and on a Direct
Benefit Compensation Plan. The result is
that we don't just meet your minimum requirements, like all the other companies,
but we work to exceed your highest expectations.
The Direct Benefit Compensation Plan should be of interest to you because it will
positively impact how your service is handled. Branch Office Solutions Direct Benefit
Plan compensates our technicians for each and every print you make. What this means is that now, the
technician that arrives at your door not only will be professional, courteous, and
complete their job, but they will be eager to see your device fixed. They will directly
benefit from your machine being operational.
Manufacturer Certified Technicians
In addition to compensation, we believe that the most successful
document imaging companies are the ones that can repair devices on the
first visit, anticipate future problems, and repair those as well. Through
experience and factory certified training, our technicians will not
only repair your device, but they will also look for other preventative
maintenance tasks they can accomplish while they are on-site.
However, it isn't enough to have well trained field service technicians if
the diagnostic tools, parts, or supplies you use are not high quality and
100% guaranteed. Our field service technicians carry with them a complete
inventory of parts for the products they service, and can order non-stock
items for installation on your machine in less than 24 hours.
Customer Surveys
A final area of critical importance in our overall service offering is how
much we value our customer's input. At Branch Office
Solutions, we consider your perception of our service as the most important
evaluation of how we are doing. We know that it will not only effect your
satisfaction with us today, but your willingness to purchase from us again.
To help us gather information about how we are doing, we offer
periodic anonymous surveys that you can complete to rate our service.
CDIA+ Certification
Considering a partner in the document imaging industry can be a bit overwhelming.
There are so many ways to solve your document management challenges, and
one criteria we recommend you consider is that your provider has CDIA+ certified
staff, responsible for consulting with you to develop a solution that fits
your needs.
CDIA+ (Certified Document Imaging Architect) is a standard used in the industry much
in the same way that IT professionals use MCSE or similar ratings. Having the certification
isn't a guarantee that the individual is an expert in the subject, but it does reflect
their commitment to the profession. At Branch Office Solutions, we require that all
on-site consultants achieve CDIA+ certification. We understand that this certification
might not guarantee that we will earn your business, but it does guarantee if we have your business
we will offer a solution that is professional and comprehensive.